IMPORTANT UPDATE for replacement parts! NorthPole

by Josh
(California)

Hey fellow campers, Josh here. I recently sent an email to North pole Ltd. about a question and I received the below reply. Sadly, they no longer service Greatland products. Sorry for the bad news.

Dear NorthPole Consumer,

Your request is very important to us and we appreciate you for calling. However, I do regret to inform you that our NorthPole Consumer Service’s and Parts Departments are indefinitely closed. If you feel you have a warranty claim or defective product, please place your product back in its original packaging and return to your retailer according to their return exchange policy. We apologize for the inconvenience this may cause you and/or your family, but we are unable to assist you with your request.

Some helpful sites that might be of your interest for non-warranty concerns:

Should you need aftermarket poles (FIBERGLASS OR ALUMINUM), please contact http://tentpoletechnologies.com / Phone: 360-260-9527 or www.questoutfitters.com for information. (For QuestOutfitters you will need your pole dimensions-you can get this by measuring your poles) You might also consider a repair kit. Visit www.amazon.comtent replacement parts and type in pole kitstent replacement parts.

Steel Poles: There are, unfortunately, no aftermarket companies that we are aware of for steel poles; however, you can look locally for Metal Fabricators and possibly get it repaired or fabricated.

Should you need repair for fabric or a substitution for a rain fly (nylon tarps), please contact www.campmor.com , www.rainypass.com, www.tear-aid.com, or Noah’s Fabric at noahsfabric@hotmail.com / (406)-274-6491

Should you need repair for zippers: www.fixnzip.com or visit your local seamstress shops (Door zipper sizes #8 ; Window zipper sizes #5)

Should you need a replacement carry bag, you can try sport departments: a general duffle bag or luggage should work sufficiently.

Should you need replacement canopy tops or gazebo parts, you will need to search your own after market companies as there are very few to none that we can find.

Should you need a replacement mattress or pump, please try local retailers for assistance with a generic product. Make sure to check the size of the mattress with yours. Airbed sizes are not standard like regular beds. You may then replace with a generic pump.

Should you need plastic connectors, or other specialized items we regret to inform you that your item is not available and we cannot assist with a discontinued item at this time.

Comments for IMPORTANT UPDATE for replacement parts! NorthPole

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Jun 20, 2016
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Northpole tent # 142227 manual
by: JW

Andy, I'll check if it have the manual since I inherited the complete tent set as I posted earlier. If I have it and scan it to a pdf file, where do you want me to email it?

Regards, JW

Jun 03, 2016
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Replacement parts
by: Ron House

I have the North Pole #142227 and are looking for a replacement pole for the fly on top. I will take the entire unit and poles if you are looking to sell.

May 12, 2016
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4way for screen house
by: Nancy

Hi I have the north pole screen house. If anyone is selling their 4way connector (4WAY-110-1) please let me know

nancyhornwood at gmail.com

May 06, 2016
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Northpole 142227
by: Andy

Hello, anyone have the owners manual for Northpole tent # 142227.

Greatly appreciate it!

Best, Andy

Apr 18, 2016
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What happened????
by: Sam

I wanted to sell my Guide Series Extreme Tent until I couldn't even find what the retail price is or what I paid for I figured that they shut down and now I found this I can't believe they went out of business I'm so confused.

Apr 02, 2016
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North pole two room family dome tent #142227
by: JW

Just inherited what looks to be a brand new North pole two room family dome tent, #142227, from my brother, with all parts, poles, and instructions (color is blue and yellow).

If anyone knows much about this model, please let me know - I understand this company is now out of business. I saw on this forum that someone was also trying to buy replacement poles for this model. Thanks!

Mar 18, 2016
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In need of a 4 way center hub
by: Anonymous

In need of the 4 way center hub- with green and blue dots. Cannot order it offline

Dec 06, 2015
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Northpole tent poles
by: jim

i have a Northpole 12 x 14 x 78" two room tent, we used it in Hawaii twice and loved it. need all new poles model #142227

Nov 19, 2015
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Replacement Part for TPM-451 SH
by: Northern Star

I gave up trying to find one. Its just not out there. However if you are a little handy, and have a drummel tool, got to Lowes and find a plastic T-fitting $2.00 that almost fits over the old piece. You can split the long t-side of the fitting and then cut away and refine the piece until it slips completely over the broken piece.

Then a small screw on the top end and a long thin bolt through the bottom piece, a slice on top and a ring on the bolt and you have it done. I fix two tops and they work fine. Better than throwing away the tent. Took two hours to get first one done and 30 minutes for the second.

Nov 15, 2015
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Queen sized folding air bed frame on legs
by: Barb

Looking for a Queen size folding bed frame for an air mattress (I have that) that has a Versalite name, made by North Pole #CF-530V . One of the plastic connectors on a leg has broken. I have not been able to find anything near to it anywhere.

Oct 04, 2015
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Blue Ridge Bay 3-WAY Hub-Corner Corner needed
by: John

Blue Ridge Bay 3-WAY Hub-Corner Corner needed

Does anyone have 3 Way Hub Corner-Corner parts. The part number is 3WAY-451-1 (from the Owners Manual. Part number on the part itself is TPM-451 SH.

Sep 01, 2015
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Alternate replacement source...
by: Anonymous

...I found a place that can help those looking for NorthPole Replacement parts at TentPole Technologies at:

http://tentpoletechnologies.com/

...everything you need for them to do it or the parts for you to do your own replace and/or repair ...Hope this helps ... DeLinda

Aug 31, 2015
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Replacement poles
by: Illiam

I need replacement poles for Ozark trail wmt9224.

Can someone help me find these thanks and have a blessed day.

Aug 28, 2015
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I need instructions on how to assemble Model 21-008.D
by: cristen shuler

Assembly for Model 21-008.D

Aug 14, 2015
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8x10 canopy
by: Anonymous

I purchased a tailgate gear canopy, 8x10, from Dick's and it appears was made by Northpole. I am looking to replace a broken leg on this canopy and can not locate. any help ?

Aug 09, 2015
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Northpole Screen Curtain & Wind Curtain Available (New)
by: Rebecca G.

I have a brand new Screen Curtain and Wind Curtain for a Northpole Gazebo/Screenhouse. All S-Hooks & Quick Clips and Steel Stakes are included. Never used. Size 10 ft. x 10 ft. x 111 in.

Aug 06, 2015
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Northpole 12X12 Screen Room
by: DEBBIE

I bought this screen room from a friend. There were no instructions, and the poles just don't seem to fit right and may have too many.

I suspect these may not be the correct poles. Can anyone please give me the dimensions of the poles used for set up ?

Thank you!

Jun 29, 2015
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Plastic connector replacements
by: Anonymous

For missing tent parts try:

http://stores.ebay.com/sodamuseumllc/

I just ordered replacements for my four broken plastic tent connectors. Reasonable prices and shipping too.

May 11, 2015
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Blue Ridge Bay 3-WAY Hub-Corner Corner needed
by: Kris

Does anyone have 3 Way Hub Corner-Corner parts. The part number is 3WAY-451-1 (from the Owners Manual. Part number on the part itself is TPM-451 SH.

Thank you in advance for any help.

Nov 25, 2014
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Tent Parts For Sale
by: Anonymous

I have a 14' X 14' Jeep-branded vacation home tent made by North Pole. I have 6 good plastic connectors & a complete set of steel poles for sale at reasonable prices. drlcsw @ yahoo.com

Sep 29, 2014
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Northwest Territory (NorthPole Parts)
by: Johng

Hello Everyone,

I stumbled across this page when looking for a plastic connector for my tent as well. I also called the number(s) in my owners manual and it's now some telemarketing scam (I am sure they have my number now and the calls will start rolling in.)

I did however come across something very promising via yahoo answers. You can call this number 1-888-280-7876 - they answer HKD Global Limited.

Normal in-season business hours are 8:00 am to 4:30 pm CST, Monday – Friday. We endeavor to respond to all inquiries within 24 hours. Their Customer Service email is customerservice@hkdglobal.net

The person posted this 06-2014. Reporting she bought new poles! 07-2014 someone else added the email.

Good Luck to all.

Sep 27, 2014
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Thanks!
by: Anonymous

Was looking for replacement poles for our Northpole tent, this saved me a lot of time!

Sep 06, 2014
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Need rain fly for Northwest Territory tent
by: Dennis

Silver Creek
18'x 10' Room Family Dome
Model 86-74-84-115

Need rain fly for this tent, If anyone has any ideas where this could be obtained please let me know.


Again thanks foe any help or ideas.

Dennis

Aug 25, 2014
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Camp Chairs
by: Duncan

I am searching for a folding camp chair distributed by Sportsmans Warehouse made by Northpole USA. It had armrests that were hinged and raised up parallel to the back rest. I only saw them in blue. I am interested in getting them manufactured again. Any lead is welcomed. Thank you.

Aug 20, 2014
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4 way Hub
by: Jan E

I am also looking for the 4 way plastic hub for the screen room. The part number is TPM-110 SH.

Aug 11, 2014
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4way-05 tent hub TPM-436
by: BILL

Thanks for the help but this is not the one. I took some pictures of it and you can view at:

https://plus.google.com/116026699366440553545/posts/inp9WXcLe9H

Hopefully this works for you to see what I am looking for.

Again thanks for the help!
Bill

Aug 09, 2014
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4way-05 Tent Corner Replacement Part
by: Josh

Is this what you are looking for Bill? Do you have an image of what you are looking for and if I come across something similar I will post a link.

http://www.ebay.com/itm/Replacement-4-Way-Connector-Corner-Tee-Joint-for-Grow-Tent-w-16mm-5-8-poles-/190761037011

Aug 08, 2014
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No luck
by: BILL

That link did not help. Still looking for replacement plastic corner. The part #in the parts list that came with the tent is 4way-05 for one of the corners.

On the part itself it has TPM-436.

I have found several items for other tents on E-bay and most have the TPM-???? Part # so I think that there is a company out there that makes these for several different tent manufactures. I just can not find any other info.

Any help would be much appreciated.

Aug 06, 2014
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Tent Replacement Parts link
by: Anthony

Try this page:
http://www.my-favorite-camping-store.com/tent-replacement-parts.html

It has some useful tent part replacement page links that may be useful.


Tony

Aug 05, 2014
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Replacement Plastic Corner SAMT-1515S
by: BILL

I am looking for a replacement plastic corner. The part # is 4way-05 for one of the corners.

Any help would be much appreciated. My e-mail is gbill66 -- at --gmail.com

Thank you Bill.

Jul 24, 2014
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Instructions link
by: Anthony

Hi
Have you tried this link:
http://www.camptown.com/sub_setup.htm.

Might give you the general idea.

Jul 23, 2014
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Model 112 3 Room Cabin Tent
by: Anonymous

Looking for set up instructions for model 112 3 room cabin tent.

Jun 16, 2014
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Need Poles
by: Valerie

Need poles for a Northwest Territory Pentagon dome 2 room tent.18 x 10. manufactured by North Pole. Don't have dimensions for pole length. Please help!!

Jun 11, 2014
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Need Poles
by: Sam

I have a North Pole Model WMT-1390-2 13'X9" Family Cabin Dome Tent (AKA Ozark Trail).
I need a set of poles for it. I already talked with Poles for You but replacement are costly and would not be a complete set. It's a good tent and I don't want to toss it out. HELP?
----303 693 3267

Jun 06, 2014
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Need help
by: Brandon

I have a North Pole Ltd, High Sierra Allegiant 2-room family dome tent. I broke the bay window pole and need to order a replacement but, lost the owners manual that had the dimensions in it. If anyone can help me with the dimensions of that pole it would be great. Thank you.

Apr 07, 2014
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Replacement Y connectors
by: Anonymous

We have a North Pole Blue Ridge Bay tent and 3 of our y connectors got broke in a storm. Does anyone know where we can find compatible pieces?

Sep 09, 2013
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Northpole Replacement Products
by: David

Yeah, well it looks like Northpole went out of business.

Aug 21, 2013
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Thank you!!
by:

I have a wonderful tent from Northpole Ltd but one of the poles broke. Now hopefully I can get a replacement pole without having to buy a whole new tent.

Apr 24, 2013
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Thanks
by: Laura Larmore

This saved me the time... I have a gazebo that needs the plastic connectors as all of them have crumbled like thin candy.

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